For brands producing 50+ personalised orders a day, in-house
One system takes each order from arrival to the customer's tracking email: design approvals, designer routing, production queues and label printing.
One order, start to finish
The same path every order takes through the system. Seven steps, no side channels, nothing retyped.
Order arrives
In from the store, straight to the order centre.
Design approved
The customer approves the proof in the portal.
Routed to a designer
The job lands with the designer who preps the print files.
In the production queue
The station sees it next, artwork attached.
Label printed
Nacex or DPD label and packing slip, printed locally.
Shipped
Handed to the carrier, tracking attached to the order.
Customer notified
Tracking number sent. Nobody copy-pasted it.
Order arrives
In from the store, straight to the order centre.
Design approved
The customer approves the proof in the portal.
Routed to a designer
The job lands with the designer who preps the print files.
In the production queue
The station sees it next, artwork attached.
Label printed
Nacex or DPD label and packing slip, printed locally.
Shipped
Handed to the carrier, tracking attached to the order.
Customer notified
Tracking number sent. Nobody copy-pasted it.
7/7
Inside the hub, module by module
The six pieces an ops manager touches most, all working off the same order record.
Order centre
Every order from every store lands in one queue with a status you can trust. Filter by store, product or deadline and see which orders wait on a customer, a designer or a station.
Design approval portal
Customers review proofs on a page with your brand on it, then approve or ask for changes in one click. Every version and comment stays attached to the order instead of a WhatsApp thread.
Designer management
New jobs route to the right designer by product type and current load. You see who is working on what, what is late, and what each designer delivered this month.
Production queues
Each station gets its own queue: what to make next, with the approved artwork attached. Marking a job done moves it to packing without anyone walking across the floor to ask.
Emergency brake and quick actions
A dispute, a wrong address, a change of heart: the order goes On Hold in one click before anything gets printed. Support changes size, colour or personalisation from one panel, without opening the partner's dashboard.
Live preview and print-ready files
For simple personalisation, the customer sees the finished product at checkout and the final file, with correct dimensions and bleed, generates itself and goes straight to production or to the partner API.
AI support assistant
Answers where-is-my-order questions with the order's real status, explains policies and hands the conversation to your team only when it has to.
Reporting
Orders per day, turnaround per station, approval times, errors caught. The numbers come from the floor as work happens, not from a spreadsheet someone fills in on Friday.
Team and payroll
Hours, roles and designer payouts computed from the same production data. When a designer asks what this month looks like, the answer is one screen, not an argument.
Plugs into what you already run
Shopify today, including multi-store. WooCommerce and custom platforms by integration. Nacex and DPD labels are built in.
If your stack is unusual, we will tell you what is possible on the call.
What it costs
Custom-built for your operation, with the number closed on scope. Minimums: €2,500 setup and €500 per month, over 12 months, plus VAT.
If you produce under 50 orders a day, the apps already on the market are probably cheaper, and we say so on the call.
Three questions before you book
Your data is always yours and exportable at any time. The software is licensed while you subscribe, and it runs on our European servers.
Show us how an order moves through your floor
Book 20 minutes with Martim and Diogo. Bring the Excel sheet that runs production today. If off-the-shelf tools fit you better, we will say so on the call.